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En el 5º día de Protección del Consumidor, tú recibes un email o mensaje de texto supuestamente enviado por UPS o FedEx, que tiene uno de sus logotipos y aspecto legítimo. El email dice que el artículo que compraste está listo para su envío pero que tienes que actualizar tus preferencias de despacho. Pero esta es la piedra que Santa Claus dejó dentro de tu media: el mensaje es falso y no hay ningún paquete. Los estafadores están a la pesca de tu información. Y si haces clic en un enlace o descargas el archivo adjunto, es probable que termines descargando un virus o programa malicioso en tu dispositivo que te robará tu identidad y tus contraseñas.

Evita una confusión con el trineo de entrega de regalos siguiendo estas recomendaciones:

  • El enlace fatal. No hagas clic. Si recibes un email o mensaje de texto inesperado, no hagas clic en ningún enlace ni abras ningún documento adjunto. Si piensas que puede ser legítimo, comunícate con la compañía usando un sitio web o un número de teléfono que te conste que es real. No uses la información del email o mensaje de texto.
  • ¿Un mal programa? Protégete contra los programas maliciosos. Asegúrate de mantener tus programas actualizados. Configura tu programa de seguridad, navegador de internet y sistema operativo (Windows o Mac OS X) para que se actualicen automáticamente.

Dejar un comentario es su elección. Para dejar un comentario, tiene que crear un nombre de usuario. De no ser así, no podemos publicar su comentario. La ley Federal Trade Commission Act autoriza la recolección de esta información con el fin de monitorear comentarios al blog. Los comentarios y los nombres de usuarios formaran parte del sistema de la FTC de registros públicos, los nombres de usuarios también formaran parte del sistema de la FTC de registros de usuario de computadora.

Puede que usemos rutinariamente dichos registros cómo se describe en el sistema de avisos publicados. Para más detalles sobre qué hace la FTC con la información personal que recolectamos, por favor lea nuestra política de privacidad.

El propósito de este blog y su sección de comentarios es informar a los lectores acerca de la actividad de la Comisión Federal de Comercio (FTC) y compartir información con los lectores para ayudarlos a evitar, reportar y recuperarse del fraude, las estafas y las malas prácticas comerciales. Valoramos sus opiniones, ideas e inquietudes y alentamos los comentarios. Pero tenga presente que este es un blog que está bajo moderación. Revisamos todos los comentarios antes de publicarlos y no publicaremos comentarios que no cumplan con nuestra política de comentarios. Esperamos que los comentaristas traten a los redactores del blog y entre sí con respeto.

  • No publicaremos comentarios fuera de tema, comentarios idénticos y repetidos, ni ningún comentario que incluya promociones de venta.
  • No publicaremos comentarios que incluyan mensajes vulgares, ataques personales que mencionen nombres, o términos ofensivos dirigidos contra personas o grupos específicos.
  • No publicaremos amenazas, declaraciones difamatorias, ni sugerencias que alienten actividades ilegales.
  • No publicaremos comentarios que incluyan información personal, como números de Seguro Social, números de cuentas, domicilios residenciales y de email. Para presentar un reporte detallado sobre una estafa, visite

No editamos los comentarios para eliminar el contenido objetable, así que asegúrese de que su comentario no contenga ninguno de los contenidos mencionados anteriormente. Los comentarios publicados en este blog pasarán a ser de dominio público. Para proteger su privacidad y la de otras personas, por favor, no incluya información personal. Las opiniones de los comentarios publicados en este blog pertenecen exclusivamente a los individuos que las expresan. No pertenecen a la Comisión Federal de Comercio (FTC) ni representan sus puntos de vista.

December 10, 2020
Thank you for alerting me to this! I get legitimate emails from shippers, including UPS and FedEx, and would never have been on the lookout for fake messages, especially if I see the company logo. Good work, FTC Consumer Protection!
Kathy 1028
December 10, 2020
I receive text messages almost every day telling me UPS has a package for me but they need more info to deliver it to my home I’ve tried blocking them but they still get through
Ruby Courey
December 10, 2020
I got one of those. Did not recognize the numbers, so I sent it to trash. Went through my Trash and deleted all of those too.
December 10, 2020
I just received a text message that says quote “ because of the pandemic, Netflix is giving out one year free subscription to all customers “ and a link was provided which seemed very outrageous. Instinct told me immediately it’s a scam. I think more is to be done to put this scammers through serious consequences, right now they are on the increase
December 10, 2020
facebook is also getting hacked. You will get a friends notice and you are already a friend - and then the message will say "How are you" did you see your name on PCH?" You ask what that stands for and they tell you Publisher Clearing House - that they won 150k and you also won - then they send you a link to check it out. Since I thought it looked bogus and the friend was a mascot at my High School - I asked what the school colors were and they said - too long ago I don't remember. Then I knew it was a bogus/scam message.
December 16, 2020

En respuesta a por Caren

Yes I got this one too and after I asked about his wife the response was strange - I didn't even get to the PCH question before it felt very weird... Blocked and Delete. Im sooo tired of these attempts and it feels never ending.
December 10, 2020
I receive these texts very often.
S Raven
December 11, 2020

En respuesta a por Gatlingjr

I get them too, now we are having problems with real estate agents wanting to buy our house, it's not on the market but we're bombarded by those calls, I filed a complaint to the attorney general and told him everything, it not only us getting these calls everyone in my town is getting them also. it's annoying!
December 10, 2020
Yes, I have received many of these type of emails. Thank for informing us...
December 11, 2020
This information was timely. Both my husband and I received this text: UPS - shipment 1z31974 update - shipped! Review: k7fwn. info /Ze3eVlkKf1
December 10, 2020
I've been getting these messages for well over 5 months, but since I use a flip-phone with no internet capability and after having typed their flimsy tiny bit URL onto my browser, it comes back as non-existent. I Block and mute the sender, but am also miffed at my cell phone provider for selling my number to anyone with the $$$ to buy it. Putting a stop to cell providers who are being paid by their subscriber's fees. There needs to be a way of putting a permanent stop to their blatant disregard for individuals rigths.
December 10, 2020
I’ve been asked to magnetic signs on my car to advertise a Budweiser, the company Villa Lighting Supply sent me a check said to deposit it into my account and send them a text with a copy of my deposit slip then keep $500 plus $50 and give the rest to the company that’ll contact me about delivering the signs. This sounds fishy; is it?
Bibi 07
December 10, 2020
Thanks for the good work all of you there are doing. We got many of those msg on our cells and deleted all; when we order, we keep that number and track ... But 1 cell is "pay-as-u-go,"; each msg received ,cost us 20c '.;but we think Mom needs a cell for emergency when she goes we keep that cell. Stay safe- we need you!
Suspicious consumer
December 10, 2020
As an alert consumer, know what merchandise and orders you and your family are expecting and by what carriers.
Linda Lou
December 10, 2020
I had several emails saying that they were Fed X. Since I had not sent anything and wasn't expecting anything, luckily I just deleted them. Thanks for the warnings.
mike h
December 10, 2020

En respuesta a por Linda Lou

problem is, at this time of year people send gifts by 'carriers' and u don't know if they didn't tell u ....typical in the past
mike h
December 11, 2020
Inundated with SCAM Emails UPS Gift Card ! 95$ survey on and on Norton Virus and McAffie ....etc
December 10, 2020
I received an email from "Amazon" once telling me that my order had been received for an iPhone 12 and that approximately $1,200 had been charged to my bank debit card. It provided a phone number and I made the mistake of calling the number. When the guy answered and said "customer service" I said wrong number and hung up. I then called Amazon's real phone number and the lady told me it was probably a scam and helped me change my password. I also changed my password for my email. I checked my bank account and there was no such transaction. Be careful, scammers are getting bolder...
John Skiba
December 10, 2020
I get emails once in a while stating my package is ready to be shipped and I need to update my preferences. Gee! That's funny. I didn't order anything.
December 11, 2020
I too have gotten these kinds of notices at least weekly if not more often. So glad I have had the sense not to 'click' or 'open' and to have it verified as a scam is worth knowing. Your alerts are so beneficial!
December 11, 2020
I recently received a text message similar to the example. I deleted it.
UPS you have a…
December 11, 2020
I get Text messages all the time from no one in my contacts. I see it has an attachment. I just Delete it and not even open to see what it may say.
December 12, 2020
I like the ones(sarcastically speaking) that email you and tell you that your credit card account has been locked or limited for some reason and you should contact them at such and such phone number.The funny,but no so funny,thing is you/I don't even have that company's credit card to begin with.
December 12, 2020
Yes, It happened to me last year. Thank you for your warning. We need more protection from goverment on this sort of thieves. Please please help general public.
Annoyed in Colo.
December 12, 2020
Just this week I received a real looking email from UPS. It said they tried to deliver last night at (time) but more one was home. Not true. Also that if I didn't contact them to deliver within 21 days it would go back to the receiver. Last year I got one with real-looking logo from the post office. I didn't see that the sender's address was .net instead of .org. I didn't respond to the email, but I drove to the post office to check it out. The clerk pointed out it was fake. Since then I have even received texts with a friend's profile picture. It would start with How are you? I responded about my recent back surgery. With the next text I knew something was up. I got a message about a gov't program that would pay my caregiver. Then a picture of a sleazy looking guy with an web address and how he could help me fill out the forms. The thing is there is really such a program which said that people often scam them to collect money. Immediately I called this old friend and let her know someone had hacked her.
December 14, 2020
I am usually savvy enough not to click open such text messages, but one early morning a few weeks ago, while I was still half asleep, I did click on a text supposedly from UPS. Then almost immediately I realized what I did and closed the browser that had begun to Open, and then I deleted the text. I hope it wasn’t enough time for them to put malware on my phone.
December 15, 2020
I was selling my daughters wedding dress on FB buy sell or trade for our area and someone out of state offered to buy it by using Pay Pal but I had to send it 1st before I received payment. I sent it then sent them the confirmation and cost me $169 dollars to mail it Express and never saw a dime nor did they accept the dress and I got it back. Never again I will only do local sale and cash only. Lesson Learned.