Pasar al contenido principal

Si usaste MoneyGram para enviarle dinero a un estafador entre el 1 de enero de 2013 y el 31 de diciembre de 2017, es posible que recibas pronto por correo un formulario de reclamación previamente completado. Los formularios de reclamación, de parte del administrador de reclamaciones Gilardi & Co. LLC, son el primer paso para la distribución del dinero del acuerdo resolutorio alcanzado con la FTC en 2018 por $125 millones de dólares. En ese caso, la FTC y el Departamento de Justicia de EE. UU. (DOJ) acusaron a MoneyGram de incumplir con los acuerdos para tomar medidas enérgicas para terminar con el fraude contra consumidores que involucra transferencias de dinero.

Para ser elegible para recibir un reembolso, debes remitir el formulario de reclamación dentro de los 90 días contados a partir de la fecha que figura en

el formulario.

En estos formularios de reclamación pre-completados figuran las pérdidas elegibles expresadas en dólares que se basan en los reportes de fraude presentados por la gente ante MoneyGram y las autoridades competentes. Si recibes un formulario y estás de acuerdo con el monto en dólares que figura como pérdida:

o Firma y fecha el formulario.

o Completa la información que pide el formulario.

o Devuélvelo por correo dentro del sobre que llegó junto con la carta.

Si recibes un formulario pero no estás de acuerdo con el monto en dólares indicado:

o Firma y fecha el formulario.

o Completa la información que pide el formulario.

o Envíalo por correo junto con copias de los documentos que respaldan el monto que reclamas. Puedes enviar copias de los recibos de MoneyGram, de los formularios de envío (“send” forms), o de los reportes de historial de transacciones con un número de control de transferencia de dinero (MTCN) de ocho dígitos. Puedes solicitar un reporte de historial de transacción en el sitio web de MoneyGram.

 

En el formulario de reclamación debes ingresar tu número de Seguro Social (SSN). Eso se debe a que el Treasury Offset Program, un programa federal de compensaciones, tiene que determinar si le debes dinero al gobierno de EE. UU. antes de que puedas obtener un pago. Y para hacerlo necesita tu número de Seguro Social.

Tú no tienes que pagar para presentar tu reclamación. Tú no necesitas un abogado para presentar una reclamación. No le pagues a nadie que se comunique contigo y te diga que te ayudará a presentar tu reclamación o a recuperar tu dinero.

A partir del 1 de junio de 2021, las personas que no hayan recibido un formulario pre-completado pueden empezar a presentar sus reclamaciones en línea en moneygramremission.com. Cuando presentas un formulario en línea, tienes que dar un número MTCN de MoneyGram. De lo contrario, podrás imprimir el formulario de reclamación y enviarlo por correo junto con copias de los recibos de MoneyGram, los formularios de envío (“send” forms) y los reportes de historial de transacciones. Si prevés presentar tu formulario de reclamación en junio, ya puedes comenzar a juntar tus recibos y demás documentación y hacer las copias necesarias. Una vez que se abra ese proceso, el plazo para presentar las reclamaciones es el 31 de agosto de 2021.

Para más información sobre la elegibilidad, el proceso de reclamación y otros temas relacionados con el caso, visita ftc.gov/moneygram y moneygramremission.com.

100 Comments

Veronica (no verificado)
March 05, 2021
Only people that used money gram thru 2017 what about those of us who used moneygram in 2018. Can we file .
FTC Staff
March 05, 2021

En respuesta a por Veronica (no verificado)

This claims process is only for people who used MoneyGram to send money to a scammer through MoneyGram between January 1, 2013 and December 31, 2017. 

You can report fraud to MoneyGram on its website, and to the FTC at www.ReportFraud.ftc.gov.

Don't use email... (no verificado)
June 18, 2021

En respuesta a por FTC Staff

I have reported fraud for claims for years 2011 and 2012 last year with the Federal Trade Commission. Haven't heard anything about it. MoneyGram won't do nothing about it either.
Reenie45 (no verificado)
March 05, 2021
I already filed long ago never received anything but a letter acknowledging and saying I would be receiving,whats up with that ?
FTC Staff
March 05, 2021

En respuesta a por Reenie45 (no verificado)

If you don't get a prefilled claim form, you may be eligible to file a claim starting on June 1, 2021. Check the Frequently Asked Questions at www.MoneyGramRemission.com to see if you are eligible and to learn how to file a claim starting June 1, 2021.

John (no verificado)
March 05, 2021
I understand that this claims process is only for people who used MoneyGram to send money to a scammer through MoneyGram between January 1, 2013 and December 31, 2017. What about people who used Moneygram to send money to a scammer through Moneygram in 2008-2010? My father was a victim then.
Proserpene (no verificado)
March 05, 2021
What about those people who lived outside United States and sent money thru MoneyGram? We also got scammed too! Why are we not eligible?
SonnyC (no verificado)
March 05, 2021
I lived in four different addresses and had one PO Box address since i was a victim of multiple scams in February of 2015. Are you sure you will send the pre-filled claim form to everyone at our current address and not to our previous addresses? My move-out date at my current address is April 13, 2021. Are you sure they are mailing out the pre-filled claim form right away and will arrive this month in March? And will they have record of our current address on file to send that form to? It would be tragic if that form gets sent to a previous address and those current renters tried to claim on my behalf.
nola1129 (no verificado)
March 05, 2021
Is Western Union the same thing. What if you can’t find the receipt?
Tara Sing Bain (no verificado)
March 08, 2021
I need my money for my family...thanks Tara Sing, NOW
Ed2021 (no verificado)
March 05, 2021
I want to claim my lost money where and how i can file thank you
JoAnn (no verificado)
March 08, 2021
I filed a report w/FTC in 2019 for dates,husband got scammed, from Aug 2015 through May 2016, will a prefilled claim be sent to us in March 2021? Thank you
FTC Staff
March 08, 2021

En respuesta a por JoAnn (no verificado)

If you used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017, you may get a prefilled claim form. If you don't, you can go to www.MoneyGramRemission.com starting June 1, 2021 and file a claim. 

JoAnn (no verificado)
March 19, 2021

En respuesta a por FTC Staff

Did the Admin gets its moneygram fraud cases from victim's complaints to moneygram that were assigned a CRM number from moneygram? I was assigned a crm number by moneygram in Nov 2016 when i filed complain for my husband getting scammed Aug '15 - May '16 . I complain again to moneygram in 2019 with no help from them. Also I reported to FTC in 2019 with crm# from moneygram Thank you
Wary (no verificado)
March 08, 2021
Is it possible to submit the prefilled claim form with only the last 4 digits of my social security number? I understand the reason that you need the SSN is to ensure that I don't owe money to the government, but I'm hoping you can look up that information using my name and just the last 4 digits of my SSN. Please advise. Thank you.
FTC Staff
March 08, 2021

En respuesta a por Wary (no verificado)

If you have questions about the claim form, you can contact Gilardi & Co., the company managing the refund process. Call 844-269-2630.

You have 90 days from the date on the prefilled petition to fill out and return the completed petition.  

FTC Staff
March 10, 2021

En respuesta a por suzie 13 (no verificado)

This refund program is for people who used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017.

nicole99 (no verificado)
March 25, 2021

En respuesta a por suzie 13 (no verificado)

That phone number doesnt work. I dont want to give my entire social. I need to verify that this is real before I send back.
FTC Staff
March 25, 2021

En respuesta a por nicole99 (no verificado)

I passed along your message about the phone number. Thanks for letting us know.

If you got a prefilled claim form because you used MoneyGram to send money to a scammer, you can choose whether or not to return the form. If you don't return the form, you won't be eligible for a payment.

If you want to be eligible for a payment, you have to put your Social Security number (SSN) on the form. The www.moneygramremission.com website explains that if your claim is approved the Treasury Offset program will review it to see if you owe money to the federal government before you get a payment. It needs your SSN to do that.

EAE (no verificado)
March 10, 2021
My mother was scammed out of over $11,000 by sending money via MoneyGram in August-December, 2012. It is not fair that, since it happened 4 months before the claim window, she is excluded. What can I do? I have proof of these fraudulent transactions.
CoryJ (no verificado)
March 14, 2021
As glad as I am that my mother is eligible for a refund of the money she lost to a grandparent scam, I have to say it's very disconcerting that it's required to provide her Social Security number. The most troubling part of this is that it explicitly says on the FTC website that "The FTC never requires you to pay upfront fees or asks you to provide sensitive information like your Social Security number or bank account information." (This is from the Refund Programs FAQs, "How do I know this FTC payment or claim form is legit?") Can you please explain the discrepancy? If FTC "never" asks for a Social Security number, why is FTC asking for it in this case? I've tried calling 1-844-269-2630, but it is only a recording with boilerplate answers to FAQs, so I was unable to get an answer to this specific question. I hope you can understand why people who have already been victims of fraud would be hesitant to provide sensitive information. Thank you in advance.
FTC Staff
March 15, 2021

En respuesta a por CoryJ (no verificado)

Did your mother get a prefilled claim form in the mail from Gilardi & Co., the US Postal Inspection Service, and the US Department of Justice about a refund related to money she sent through MoneyGram?

The FTC is not managing that refund program.

The Frequently Asked Questions on that refund website explain that people have to give their Social Security number (SSN) because the federal Treasury Offset Program must find out whether they owe money to the US government before they can get a payment. They needs the person's SSN to do that.

CoryJ (no verificado)
March 15, 2021

En respuesta a por FTC Staff

Yes, she did get the pre-filled claim form. So if I'm understanding correctly, the FTC does have some part in this case, but the case really belongs to the Postal Inspection Service and the Department of Justice. It's a little confusing because the Moneygram case is listed on the page "Recent FTC Cases Resulting in Refunds". I just wanted to be absolutely certain that this was not a scam before I hand over my mother's Social Security number. Thank you for your time and attention!
FTC Staff
March 15, 2021

En respuesta a por CoryJ (no verificado)

You're right - the refunds are related to an FTC settlement, and the refunds are listed on the FTC's page of "recent cases involving refunds," but the FTC isn't managing the refund process. 

The US Postal Inspection Service & US Department of Justice hired Gilardi & Co. to manage the refund process. You can read the FTC's information page at www.FTC.gov/MoneyGram, or go to the Gilardi & Co. page www.MoneyGramRemission.com for more details.

I understand that you're cautious about sharing a Social Security number, but, as the Frequently Asked Questions on MoneyGramRemission.com show, and this blog explains, that is required as part of the claim review process. 

SonnyC (no verificado)
March 21, 2021
What happens if I move to a new address? Will the pre-filled claim form be sent there? I am moving to a new address on April 1st.
Gladysv28 (no verificado)
March 23, 2021
I received a prefilled form , Can I just submit the form that's available online or should I just mail it in?
sunil (no verificado)
March 26, 2021
Hi, I lost the claim form I received from Money gram and I don't have money gram transaction receipt as well. I emailed several times to info@moneygramremission.com with my name and mailing address details and date on which the fraudulent transaction occurred . I am getting a response every time that they are going to resend a pre-filled petition but I never received one for a month. Is there any way I can get that petition soon?
SteveJ (no verificado)
March 30, 2021
My recently deceased father was scammed in 2016 or 2017, and the claim form I received today shows the correct dollar amount of the scam. Item 14 in the FAQs on how to file for an estate on the website are unclear. How should I sign that form as his Personal Representative, as his will does not use the term executor? Need I submit my SSN in addition to that of my father, as my SSN is not on my Indiana driver's license? I am confused because the FAQ states to include "a copy of your current government-issued identification with the petition. Your Social Security Number will not be shared or used for any other purpose."
Don't use your… (no verificado)
March 31, 2021
I sent my paper back how do I know they received? It was sent February
SteveJ (no verificado)
April 02, 2021
Have you resolved the problem that no one answers the Gilardi phone number to answer questions not covered by the FAQs? There is no option given to speak to a representative, but only hear the FAQs read to you, and the main Gilardi web site provides no phone numbers at all.
elG731 (no verificado)
April 03, 2021
This is ridiculous. So many people have questions (to include me) but there's no one to ask! The number is some BS recording, the remission website doesn't have anywhere to contact anyone, and if you go to the Gilardi & Co website, there's no way to contact anyone. I don't think there's anyone even taking care of the email address they have up on the website. Scam victims are just supposed to believe this without being able to talk to someone, I guess...that worked out so well the first time.
Dj Burris (no verificado)
April 05, 2021
I didn’t put my SSN on my case file cuz I thought it might be a scam. Can I talk to someone to make sure mine is filed correctly
Lindy (no verificado)
April 08, 2021
My mother was scammed out of over $58,000 using MoneyGram (2009-2010). I called MoneyGram's toll free number 800-926-9400 and gave all the details to the representative and was given a case number back in Oct 2020. I called that same number back today (having not heard from them) and they are asking for a copy of my driver's license, a letter and an affadavit saying I am who I am. Now I am a little nervous that this toll call is in of itself a scam and don't know if I should send in the requested information. Advice?
FTC Staff
April 08, 2021

En respuesta a por Lindy (no verificado)

People who used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017 are eligible to file a claim in this case. Some people who sent money during that time got prefilled claim forms. Some people who sent money didn't get prefilled claim forms, but on June 1, 2021 they can fill out an online form at www.moneygramremission.com. 

John (no verificado)
April 12, 2021
To file on June 1st, will a copy of my transaction history report, i get from moneygram, be all the proof needed to file a claim? Thank you
Elaine (no verificado)
April 15, 2021
MoneyGram charges a fee for transaction history. Are they allowed to do this if information is needed to support a claim?
Griz (no verificado)
April 22, 2021
How will we know when we get this refund? How long will it take? And it asked if I wanted to be alerted when the company had information on case and all I received was a claim Id and confirmation code. The number on the site and which you post does not even work what’s going on I already was scammed once I don’t want to get scammed again!!
MH (no verificado)
April 28, 2021
when will settlement be sent to victims that have sent in their forms?
Diane (no verificado)
May 04, 2021
I received the Remission Form in the mail. Which is better...to mail the actual form or to file on-line? And you must complete the social security number correct?? Thank you!
FTC Staff
May 05, 2021

En respuesta a por Diane (no verificado)

The claim form requires you to give your Social Security number (SSN). That’s because the federal Treasury Offset Program must find out whether you owe money to the US government before you can get a payment. It needs your SSN to do that.

Concerned Recipient (no verificado)
May 25, 2021

En respuesta a por FTC Staff

I share the SSN requirement concerns of others on this thread on whether the U.S v MoneyGram International Inc. claim form and the remission administrator, Giraldi & Co. LLC, were legitimate. I also called the Giraldi 1-844-269-2630 contact number and received only robotic automated answers to questions, no human option. I also called Giraldi's San Rafael, CA. office number but recording says there is no one available to answer your call. Leaves a lot of concern for those already scammed in the past.
FTC Staff
May 26, 2021

En respuesta a por Concerned Recipient (no verificado)

You can also read the FTC's questions and answers at www.FTC.gov/MoneyGram.

1972Jenn (no verificado)
May 05, 2021
I got a pre-filled form with the exact dollar amount of which I was fraudulently scammed. I completed the form,mailed it back,and now I'm waiting for a response hoping to get refunded