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La semana pasada, la FTC y otros llegaron a un acuerdo resolutorio con Equifax por el incidente de seguridad de datos de 2017 que expuso información personal de 147 millones de personas. Te dijimos que fueras a ftc.gov/es/Equifax, donde puedes averiguar si tu información fue expuesta y enterarte sobre cómo presentar una reclamación ante la compañía a cargo del proceso de reclamaciones.

 

La respuesta pública ante el acuerdo resolutorio ha sido abrumadora y estamos felices de que millones de personas hayan visitado ftc.gov/es/Equifax y hayan ingresado al formulario de reclamación del sitio web del acuerdo resolutorio.

 

No obstante, con el volumen inesperado de reclamaciones salió a relucir el lado negativo. En primer lugar, destacaremos lo positivo: los 147 millones de personas afectadas por el incidente pueden solicitar y obtener el monitoreo de crédito gratuito. En el caso de las personas que certifiquen que contaban previamente con el servicio de monitoreo de crédito, también existe la opción de reclamar hasta $125.  Sin embargo, el monto asignado para pagar esa parte del acuerdo resolutorio es de $31 millones. En consecuencia, una alta cantidad de reclamaciones de dinero en efectivo en lugar del monitoreo de crédito significará solo una cosa: cada persona que elija la opción de dinero en efectivo terminará recibiendo solamente una pequeña cantidad de dinero. Ni siquiera cerca de los $125 que tal vez estaban esperando.

 

Por lo tanto, si aún no has presentado tu reclamación, elige el monitoreo de crédito gratuito. Honestamente, el monitoreo de crédito gratuito tiene un valor mucho más alto; el valor de mercado sería de cientos de dólares al año. Además, este servicio de monitoreo es probablemente mejor y más útil que cualquiera que tengas, ya que monitorea tu informe de crédito en las tres agencias de informes de crédito a nivel nacional e incluye hasta $1 millón en seguro contra robo de identidad y servicios individualizados de reparación de crédito y restauración de identidad.

 

Para quienes ya hayan presentado su reclamación para recibir dinero en efectivo, manténganse atentos a un correo electrónico del administrador del acuerdo resolutorioTe solicitarán el nombre del servicio de monitoreo de crédito que ya tienes. O, si te gustaría cambiar de opción, tendras la oportunidad de cambiar tu elección a monitoreo de crédito gratuito. El correo electrónico del administrador del acuerdo resolutorio te dirá, cualquiera sea el caso, qué hacer a continuación. Y el administrador del acuerdo resolutorio ha dicho que el sitio web para las reclamaciones también se actualizará con esa información.

 

También ten en cuenta que, bajo el acuerdo, hay dinero disponible para reembolsar a las personas lo que pagaron de su bolsillo para recuperarse del incidente de seguridad de datos. Este reembolso correspondería en tu caso si después del incidente de seguridad de datos tuviste que pagar para que congelaran tu crédito, o si contrataste a alguien para que te ayudara a aclarar el robo de identidad. El acuerdo resolutorio tiene asignado un monto mayor de dinero para esos casos. Si eres una de esas personas, usa tus documentos de respaldo para presentar tu reclamación.

 

Este blog fue aclarado el 1 de agosto de 2019.

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Puede que usemos rutinariamente dichos registros cómo se describe en el sistema de avisos publicados. Para más detalles sobre qué hace la FTC con la información personal que recolectamos, por favor lea nuestra política de privacidad.

El propósito de este blog y su sección de comentarios es informar a los lectores acerca de la actividad de la Comisión Federal de Comercio (FTC) y compartir información con los lectores para ayudarlos a evitar, reportar y recuperarse del fraude, las estafas y las malas prácticas comerciales. Valoramos sus opiniones, ideas e inquietudes y alentamos los comentarios. Pero tenga presente que este es un blog que está bajo moderación. Revisamos todos los comentarios antes de publicarlos y no publicaremos comentarios que no cumplan con nuestra política de comentarios. Esperamos que los comentaristas traten a los redactores del blog y entre sí con respeto.

  • No publicaremos comentarios fuera de tema, comentarios idénticos y repetidos, ni ningún comentario que incluya promociones de venta.
  • No publicaremos comentarios que incluyan mensajes vulgares, ataques personales que mencionen nombres, o términos ofensivos dirigidos contra personas o grupos específicos.
  • No publicaremos amenazas, declaraciones difamatorias, ni sugerencias que alienten actividades ilegales.
  • No publicaremos comentarios que incluyan información personal, como números de Seguro Social, números de cuentas, domicilios residenciales y de email. Para presentar un reporte detallado sobre una estafa, visite ReporteFraude.ftc.gov.

No editamos los comentarios para eliminar el contenido objetable, así que asegúrese de que su comentario no contenga ninguno de los contenidos mencionados anteriormente. Los comentarios publicados en este blog pasarán a ser de dominio público. Para proteger su privacidad y la de otras personas, por favor, no incluya información personal. Las opiniones de los comentarios publicados en este blog pertenecen exclusivamente a los individuos que las expresan. No pertenecen a la Comisión Federal de Comercio (FTC) ni representan sus puntos de vista.

bummed
July 31, 2019
I think EVERYONE should have gotten a LIFETIME of credit monitoring, simply because hackers are going to have our data for a VERY long time.
Mislead
July 31, 2019
How can the FTC make the claim that " the free credit monitoring is worth a lot more – the market value would be hundreds of dollars a year. And this monitoring service is probably stronger and more helpful than any you may have already, because it monitors your credit report at all three nationwide credit reporting agencies"? This certainly seems like a deceptive and misleading claim, unsupported by evidence.
wisnieja
July 31, 2019
And my time continues to be wasted!! This is unbelievable. How couldn't you foresee this coming??? This should be a separate class action!
ptb
August 02, 2019
is the free credit monitoring by Experian the Experian IdentityWorks℠ Premium? or the Experian IdentityWorks℠ Plus?
NS
July 31, 2019
I have already frozen my credit account. It's inconvenient for me, but I don't trust credit reporting companies at this point. Are you saying I cannot qualify for the $125 because I cannot prove current credit monitoring?
FTC Staff
August 28, 2019

En respuesta a por NS

Go to www.FTC.gov/Equifax and www.EquifaxBreachSettlement.com to read about the benefits that are available. You can file a claim for expenses you paid as a result of the breach, like costs to freeze and unfreeze your credit. You can file a claim for the time you spent dealing with the breach. There are other benefits to read about. The FAQ on www.EquifaxBreachSettlement.com have details.

Anonymous.
July 31, 2019
Everyone affected should have been offered LIFETIME of protection, not just a set number of years. The way this was handled is a joke. One one hand the people affected cannot get the original amount of money promised, and they aren't protected for the rest of their life unless they pay after the free period is up. You might not be affected by the issue today, or five years from now, but that doesn't mean nothing will happen fifteen years from now. If the companies responsible for keeping this data safe isn't willing to cover the customers, they should be shut down.
Anonymous
July 31, 2019
Offering temporary protection is NOT the solution. Everyone affected by this should have been offered a LIFETIME of protection. It is shameful that there's now backtracking on the reimbursement that was originally offered. If the company can't offer a lifetime of protection for those affected, then it should be shut down. Your info might not be used now, or five years from now, but it can be used fifteen years from now, and unless you're paying out of your own pocket to stay protected from someone else's mistake, then you're still stuck cleaning up their mess.
Gecko
July 31, 2019
You state: "he fund will also compensate consumers who bought credit or identity monitoring services from Equifax and paid other out-of-pocket expenses as a result of the 2017 data breach." I certainly DID NOT TRUST EQUIFAX to do credit monitoring (and it was free anyway) so I paid to have Experian do credit monitoring (via USAA & Costco programs). So does that mean I am getting stiffed again and you will ONLY reimburse expenses paid TO EQUIFAX? Count me among the unhappy victims.
FTC Staff
August 02, 2019

En respuesta a por Gecko

Go to www.FTC.gov/Equifax to read about the benefits available to people who were affected by the breach.

YLewis
July 31, 2019
Due to the fact that not only my information was compromised, because of Equifax error I had to file bankruptcy because of severe identity theft and fraud. How do I get reimbursed for that. And it totally ruined my credit score.
FTC Staff
August 02, 2019

En respuesta a por YLewis

Go to www.FTC.gov/Equifax to learn about benefits an affected person may claim. You may be able to file a claim for cash payments, capped at $20,000 per person, for expenses you paid as a result of the breach and for time spent dealing with the breach.

mark nyc
July 31, 2019
141 Americans whose data was compromised. 31 million dollars. Anyone can claim, so that comes about $4.50 an American. I’m not sure this settlement is an example of pure incompetence or regulatory capture. Probably the latter.
Cricket
July 31, 2019
Equifax should be liquidated so $147 million injured could receive all money possible. Inexcusable, incompetence, lies and cover-ups. Consumers should be allowed to not have their credit info sent to any or all 3 bureaus.
PemDAS
July 31, 2019
$31,000,000 / 147,000,000 = 21 cents per person if all individuals make a cash claim claim $31,000,000 / $125 = 248,000 claimants at full payout That's a 0.16% claim rate, which is a ludicrous estimate by any measure. They would have needed a pool of $183.75 million to cover a 1% claim rate, which is closer to a real figure for this kind of thing.
Derrick
July 31, 2019
The FTC and this settlement is a joke. You all are supposed to be looking out for the American people. Not only does this settlement not correct the harm done but the fact that you didn't anticipate that millions of the 147 million Americans who were impacted by Equifax's incompetence would seek justice is pathetic.
pantsov
July 31, 2019
Sure, except I ALREADY have credit monitoring from several other breaches.
lauren
July 31, 2019
As stated by others, this is a joke! Most of us have had numerous data breaches. This one caused more damage than others and now you are telling us you won't compensate us. We are all losing faith in the system and it's inability to protect us. Own up to your mistakes and cover us in FULL!
FTC Staff
August 27, 2019

En respuesta a por lauren

Go to www.FTC.gov/Equifax to learn about the benefits that are available. You can file a claim for cash payments, capped at $20,000 per person, for:

  • expenses you paid as a result of the breach, like losses from unauthorized charges to your accounts, costs to freeze or unfreeze your credit report; see details at www.FTC.gov/Equifax;
  • the time you spent dealing with the breach; you can be compensated $25 per hour for up to 20 hours; see details at www.FTC.gov/Equifax;
  • the cost of Equifax credit monitoring and related services you had between September 7, 2016, and September 7, 2017, capped at 25 percent of the total amount you paid.
Russ Jones
July 31, 2019
What's the matter with you FTC persons? First you let Equifax get away with a fine that's minuscule compared to the number of people whose data was hacked and is STILL OUT THERE for criminals to use, and now you're saying that we won't even get the $125? Who decided $125 was sufficient? It's not. It should be a big enough number that it actually makes Equifax feel some of our pain. I realize that I'm not Equifax's customer, but it's product. But they should have some reasonable accountability. You're supposed to be protecting me, I'm a citizen who was greviously wronged. This is just wrong, and you ought to know it. Too bad I can't vote to throw you out.
monkeyfish
July 31, 2019
Ridiculous to advertise the $125 figure and then run out of money in a week. Utterly mis-leading and incompetent. Take my $125 and take a math class.
Angry
July 31, 2019
I had my whole bank account wiped out, I was stranded out of town for work with no money. I never had an account with Equifax nor did I agree to one, they should have never had any of my information period. I checked the link and it stated that I was affected, which I already knew before the announced the "hack". I will not accept the 125 dollars, or free credit "monitoring" is just a scam.. we should all ban together and have them shut down and pay everyone a minimum of 1 million dollars per person affected. We should not have to prove anything to get the money back. they know who was affected and who wasn't. The breach issue has happened several times to different companies and all they give is free credit "monitoring" - also know as free "lip service". I have read all the information in the links from the FTC and I find it disgusting that we the people are being screwed over by a company that should not even have any of our information that we did not give them. and their negligence in safeguarding that information. You should go back to your AGs and tell them the settlement is unacceptable and to shut the company down..
citizen82
July 31, 2019
Already have credit monitoring thanks to another breach - by our gov. $125 seems like a minor offering and should be honored for all who ask for it. SO, I will forego and let someone else w/o monitoring or $$ get a little something.
Jdavid
July 31, 2019
If only $31 million was set aside for cash payments, where is the other money going? And why isn't it going to those who file claims?
FTC Staff
August 07, 2019

En respuesta a por Jdavid

The FTC press release explains that as part of the proposed settlement, Equifax will pay $300 million to a fund that will provide affected consumers with credit monitoring services.

The fund will also compensate consumers who bought credit or identity monitoring services from Equifax and paid other out-of-pocket expenses as a result of the 2017 data breach. Equifax will add up to $125 million to the fund if the initial payment is not enough to compensate consumers for their losses.

The company also has agreed to pay $175 million to 48 states, the District of Columbia and Puerto Rico, as well as $100 million to the CFPB in civil penalties.

PB
July 31, 2019
It seems to me as though you let Equifax off easily on this problem. Why should I opt for free credit monitoring when I already monitor my credit for free? The set aside for the cash settlement was too small. It seems to me that once again, big business is given more consideration than the average consumers impacted by this breach.
ChristopherBudd
July 31, 2019
I picked money because I already have multiple free credit monitoring from multiple other data breaches.
angryintexas
July 31, 2019
Equifax should be forced to have an opt out option for data. They have proven they can't be trusted with my data and I never gave them permission to manage it to begin with. FTC do your job and actually hold these credit monitoring companies accountable.
chilinux
August 01, 2019
A sum of $31 million can only be split into $125 about a quarter of a million times which makes up less than 0.2% of the total 147 million Equifax victims. The alternative is that people can agree to terms of use document which include giving Equifax indemnification and any resolution through binding arbitration. Being dictated those terms is neither truly free or worth more than $125. In March 2017, Apache foundation provided a critical security fix for free. Equifax incompetence #1 Entire month of April 2017 the security fix was not applied Equifax data breach started in May 2017. Equifax incompetence #2 Entire month of June 2017 the breach went undetected Equifax incompetence #3 Entire month of August 2017 the breach was not publicly disclosed Equifax incompetence #4 The data breach notification encouraged victims to go to a bogus website address When a company is *FOUR* layers deep in gross unprofessional incompetence, it should not be stated that the service provided under the demand of indemnification has any reasonable degree of value. FTC should have done it's job and given every member of the 147 million the option to get reimbursed without having to agree to unfair terms. FTC should have also given every person the option to inform Equifax they opt-out on all data collection by Equifax about them. After notification, Equifax should have a legally binding requirement to purge any existing data about the person and stop all future collection. FTC neither seek justice for the victims in the form of payment under reasonable terms or the ability to opt-out. This settlement was in the interest of Equifax and not the victims of the breach.
OneTooManyHacks
August 01, 2019
Can I claim the annual credit card fee that I have been paying to Capital One solely for the credit monitoring service? There are other cards that have same benefits but I chose the annual fee card for the monitoring. Will this be a valid claim? And lo and behold what did Capital One do...they also lost my info. ...It is a joke if we will be getting a pittance as settlement in the end. Equifax is strong as ever with a $17billion market cap even after such an infraction.
FTC Staff
August 07, 2019

En respuesta a por OneTooManyHacks

Go to www.FTC.gov/Equifax to read about the benefits you could claim if your information was exposed in the Equifax breach.

rmchambers
August 01, 2019
Joseph Simons is the current FTC executive. I believe it's time for him to resign. This walk-back is a disgrace.
Skeptic
August 01, 2019
A credit monitoring service appears to be just another way for Experian, Trans Union, Equifax, and others to monetize the data provided to them on every consumer in America.
suzanna
August 01, 2019
Equifax did not protect our most important information. We trusted your company with this information. Pay us the $125 like you said, with no questions asked. We don't trust that you will keep our information safe. Who knows who now has our SS numbers, or mothers maiden name, our banks , everything. You owe us!
Unhappy in Colorado
August 01, 2019
"The press release explains that, as part of the proposed settlement, Equifax will pay $300 million to a fund that will provide affected consumers with credit monitoring services..." The $300 million should be used for the cash payouts rather than the too small $31 million that has been set aside. Cash payouts should have no strings attached, no requirement that a receipient have a credit monitoring service before they can get the cash.
frommt
August 01, 2019
I am disappointed in the FTC. Hard to believe that the number of people filing claims is "unexpected" when 147 million people had their data breached. They should have done a better job either negotiating a settlement or explaining the details of the supposed "$125" settlement!
JEN2019@
August 01, 2019
WHEN SHOULD WE WILL RECEIVE OUR FUNDS
FTC Staff
August 28, 2019

En respuesta a por JEN2019@

FAQ #3 at www.FTC.gov/Equifax says:

The settlement administrator will not send out any benefits until they are allowed to do so by the court, which will be January 23, 2020, at the earliest. We will update this page, and send email updates, when we have more information.

FTC Staff
August 28, 2019

En respuesta a por JEN2019@

FAQ #3 at www.FTC.gov/Equifax says:

The settlement administrator will not send out any benefits until they are allowed to do so by the court, which will be January 23, 2020, at the earliest. We will update this page, and send email updates, when we have more information.

WaltP
August 28, 2019
Ms. Small, Were some of the people affected by this breach using Equifax Credit Monitoring at the time of the breach?
Taxed on the $125?
August 01, 2019
I wonder if recipients will also have to pay income tax on the now less than $125 that they receive as compensation for the loss of their personal information.
TeeZee
August 28, 2019
I accepted the free credit monitoring. Now what do I do? Is there a special website to visit to check on the monitoring ?
FTC Staff
August 07, 2019

En respuesta a por TeeZee

Frequently Asked Question #19 on the settlement website www.EquifaxBreachSettlement.com says if you make a valid claim for credit monitoring services, the Settlement Administrator will send you information about how to activate your credit monitoring after the settlement is final. The Settlement Administrator will send you an activation code and link to the Experian website where you can enroll and activate your credit monitoring services. The settlement will be final on January 23, 2020 at the earliest.

CTS
August 01, 2019
So, I see lots of people complaining they will not get their $125. If you were hacked (I was) and did not incur any losses ($) then anything you get is a plus. People who did incur losses ($) are able to submit a claim for that amount, over and above the original $125 offer. This is not a cash grab for those you had no loss, rather reasonable reimbursement via a one-time payout (amount set by the number of people who file) *or* credit monitoring. If you read the settlement (I did) then you would have known. I choose to take the credit monitoring over the cash-grab.
not as stupid …
February 04, 2020

En respuesta a por CTS

Except that you think they will NEVER get hacked. And you think that people's privacy is only worth money if they get hacked. Many people already have credit monitoring because the government allows Equifax to give sell the very data which enables the loss. It is a protectionist racket to begin with. What SHOULD be happening is Equifax and their brethren should be tried for RICO violations. And for that matter those who came up with this should go sit in the cell next to them.
M
August 01, 2019
I asked for free credit monitoring. Now what do I do???? I have not received any email explaining the next step. I did receive a Claim Number...Thanks
FTC Staff
August 02, 2019

En respuesta a por M

Frequently Asked Question #19 on the settlement website www.EquifaxBreachSettlement.com says if you make a valid claim for credit monitoring services, the Settlement Administrator will send you information about how to activate your credit monitoring after the settlement is final. The settlement will be final on January 23, 2020 at the earliest.

The Settlement Administrator will provide you with an activation code and link to the Experian website where you can enroll and activate your credit monitoring services.

jamesakappel
February 04, 2020
$425,000,000 Million divide by 147,000,000 Million equals $2.89 ☹ There is just enough money at $125 each to cover just 3,400,000 Million individuals. To cover the 147,000,000 Million individuals at $125 each, compensation would have to be $18,375,000,000 Billion.
CharlesRo
August 01, 2019
Telling us affected by the breech to accept credit monitoring is unacceptable. We’re the ones who have had to spend our time responding to Equifax’s screw up. I and others have had to go thru Equifax’s hoops, freeze credit reports, monitor our reports more closely and deal with extra hoops when applying for credit. Negotiate a bigger settlement.