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Cuando la FTC llega a un acuerdo con una compañía – o cuando la demanda – a menudo tratamos de frenar una conducta ilegal, con la mayor frecuencia posible tratamos de devolver el dinero que perdió la gente, y generalmente intentamos que lo injusto se vuelva justo y aclarar lo que es engañoso.

El acuerdo histórico de hoy con Herbalife consigue algo todavía mejor: restructura significativamente la multibillonaria compañía Herbalife, cambiando su forma de hacer negocios de arriba a abajo. Y obliga a la compañía a pagar $200 millones de dólares que se usarán para devolverle el dinero a la gente que más perdió. Este es un gran triunfo para todos los que alguna vez perdieron dinero con Herbalife o para quienes pudieran hacerlo en el futuro.

Tal vez conozcas a Herbalife por sus grandes campañas de comercialización, en inglés y en español. A través de promociones en materiales impresos y videos, y de encendidos testimonios, Herbalife le dijo a la gente que podría cambiar de vida – dejar sus trabajos o incluso hacerse rica – vendiendo los productos nutricionales y de control de peso de la compañía:

“La época en que me ganaba la vida limpiando casas quedó atrás…”

“Cuando trabajábamos en fábricas solo podíamos pagar nuestras necesidades básicas, pero ahora podemos llevar de vacaciones a nuestros 12 nietos.”

“Cuando llegué a ganar 10,000, pensé que al fin de cuentas no era demasiado difícil, quizás podía llegar a ganar 15,000, y pasé de 15,000 a 20,000, y luego a 30,000 e incluso a más de 40,000 dólares por mes.”

Cientos de miles de personas se inscribieron para participar en la “oportunidad" de negocio de Herbalife – pero la vasta mayoría ganaron poco o ningún dinero. De hecho, de acuerdo al análisis de la FTC que se cita en la demanda de la agencia, la mitad de los "líderes de ventas” de Herbalife ganen $5 dólares o menos por mes con la venta de los productos. En lugar de eso, los incentivos se asignaban por reclutar más personas, que a su turno, comprarían más productos – independientemente de la demanda del mercado.

Es por ese motivo que este acuerdo es tan importante para los consumidores. Ahora, el pago de todo aquel que trate de ganar dinero vendiendo productos de Herbalife se basará en lo que venda y no en la cantidad de personas que reclute. El acuerdo también establece que de ahora en adelante la compañía solo debe efectuar declaraciones veraces sobre la cantidad de dinero que la gente pueda ganar. Y tiene que estar en condiciones de fundamentar esas declaraciones.

Vuelve a visitarnos para enterarte cómo se dividirán los $200 millones de dólares entre las personas que perdieron dinero con Herbalife. Te mantendremos informado.

115 Comments

Sonia nolasco
August 21, 2016
Sonia nolasco hola quiero informarme como accedera la demanda por ser vendedora de herbalife
cesar No use s…
March 27, 2017

En respuesta a por marcos paz

hola buenas tardes con todos yo tambien fui estafado por herbalife en el 2014 quisiera saber como puedo recuperar mi dinero,como puedo denunciarlo a la empresa,tambien fui distribuidor y despues pase a mayorista,estare muy agradecido por su ayuda,gracias
Angel
August 22, 2016
Yo empecé en el 2016. También puedo reclamar?
Robert
July 16, 2016
Although I did like many of their products, their marketing structure always bothered me. As disillusioned people below you drop out, so does your bottom line with them.
Lulu
September 28, 2016
Quiero saber como va mi queja tienen mi correo y gracias por su gran logro
cmiranda
September 28, 2016

En respuesta a por Lulu

Hola Lulu,

Debido al volumen de quejas, la FTC no puede responder directamente a cada queja. La FTC y otras agencias encargadas de velar por el cumplimiento de la ley analizan las quejas para detectar tendencias e identificar a los responsables de cosas ilegales y tomar medidas contra los infractores.

Gracias.

Zack
July 16, 2016
Let's get this straight. You found that Herbalife is essentially an illegal business and have allowed it to continue? That's like telling a murderer to not kill people in the future, pay a fine and be monitored by some dude who is going to hang around to ensure polite behavior! What a joke. Shut this business down. Btw, I think you are only accepting comments complimentary of the ftc action.
serxak
December 28, 2016
esta empresa es como cualquier otra, compras productos y los vendes, no te pagan por reclutar gente, ganas dinero de la gente que reclutas si estas venden productos, no hay ninguna trampa, quieren ganar dinero sin hacer nada, por favor, por algo la empresa tiene 36 anos, no la han podido tumbar, unos cuantos que no entendieron el negocio no la van a tumbar
JRP3
September 09, 2016

En respuesta a por Zack

Of course they are not accepting comments that do not correspond to the narrative Zack. This was a Kangaroo courtBut believe, me, the facts and logic presented by BillAckman and the FTC could scarcely be called facts at all. I would love the opportunity to debate these facts and shed a bright light on all of this. You have no idea....
Maurav.
January 13, 2017
Yo fui parte d ese en gano como puedo tener mas informacion para ver si puedo recuperar lo invertido.
jarvel10
January 17, 2017
quisiera saber si tienen algun proceso juridico para reparar danos tambien contra la empresa Organo Gold , ahora Organo
workl58
July 16, 2016
How is any "multi-level marketing" not really a pyramid? That is exactly how Herbalife & Waiora & Rexall & all of the others send money to the top. It is about time at least one of these is shaped up and stops the misleading advertisements and recruiting.
Maria Teresa diaz
January 18, 2017
Mi nombre es María Teresa Díaz yo perdí 3000 dls en comprar este producto que mi supervisora me iso encargar este monto para poderme ser un miembro de HERBALIFE Que puedo a ser me tuve que pedir préstamo para esto que puedo a ser para que me ayuden
Leoana
January 18, 2017
Hola mi nombre es Laura yo use los productos y cambie mi domicilio como hago para reclamar el cheque de reembolso???
db in Reno
July 16, 2016
I hope the restructuring including protections for scenarios such as this: I knew of a couple who sold Herbalife for about 5 years and they proved to me that earnings are possible based on sales of products which they stocked in one room of their home. There is another warning for anyone deciding on a multi-level business opportunity and it has to do with those who recruit you, read on: The husband and wife both had day jobs and on weekends and three times per week were devoted to the Herbalife business while they were both conventionally employed. By the 5th year, they were earning an extra $3000 per month from their regular customer base, many of whom they delivered to or had come to their home and they were earning an extra $4000 or so per month from their recruits at which point, the wife of the pair and they decided she would do the Herbalife business on a more full time basis. Fast forward to 6 or so months into her doing this on a full time basis while her husband was working and the wife of the couple who recruited them offers 'a new multi-level business opportunity' this time involving a new nutritional product with greater opportunity than the one they were successful with. They signed on with the wife of the couple who recruited them and, guess what happened next? The couple 'lost' their Herbalife distributorship because Herbalife at that time forbade any distributor from having other distributorships and ALL of their recruits and business was automatically transferred to their upline. Because the upline's distributorship was in the ownership of the husband who recruited this productive couple and not the wife who recruited them to the new business opportunity (which was in her name only) the obvious benefit in terms of knowing the downline's Herbalife business would automatically flow to them resulted in a lawsuit and she had to go back to full time employment that her prior employer graciously took her back. I do not think they won the suit because the distributor agreement for Herbalife at that time clearly stated their policy on the requirement that distributors were/are only allowed to be associated with Herbalife and to be found out as signing onto and operating a distributorship with any other company selling nutritional/products similar and competitive to theirs was grounds for loss of distributorship. In closing, yes, money can be made if you can consistently sell product, but MLM businesses carry additional risks for those who do not carefully read and understand the legal document known as a distributorship agreement!
Yanns Don't us…
July 16, 2016
I too got caught up in this herbalife business I lost over a 100,000 with no profit all lost how can I get some compensation where do I make a claim a bit more info would be useful.
ctressler
July 18, 2016

En respuesta a por Yanns Don't us…

Watch this space to find out how the $200 million will be divided among the people who lost money to Herbalife. We’ll keep you posted.

sevilla
February 06, 2017
Esto es un pago parcial como podemos saber de cuánto dinero estamos hablando para cada uno de nosotros
Rporcille
July 16, 2016
According to Herbalife Press Release dated July 15, 2016 ""The terms of the settlement in no way change our business model." But this FTC release says: "the FTC’s settlement significantly restructures Herbalife, changing – top to bottom – how it does business." These can't both be correct? So which is it?!
Victor
July 16, 2016
There are so many places where consumers need greater protection, outside of the MLM space and even within the MLM space. Going after Herbalife, which on the balance is doing a lot of good fighting the obesity epidemic, and is a best of breed MLM, at the behest of a hedge fund manager is patently ridiculous. What a travesty.
Char
July 19, 2016

En respuesta a por Victor

'The obesity fighting product' was not the issue. It was the system, the deception, and harm it caused consumers. You said, Herbalife is "'the best of breed MLM". They've just been ruled a pyramid scheme in so many words. Your own statement sure does say a lot about MLM. MLM has stolen billions of dollars from consumers, and some have committed suicide. It's about time action has been taken to protect us.
Juanita
January 20, 2017
Q paso debo seguir para resuvir mi reembolso yo trabaje 4años en Herbalife mi padre y dos hermanos y perdimos mucho dinero llene mi taxes como comprobante y tengo pruebas q debo haser donde acudir
concerned
July 17, 2016
Louis - are you certain that once these changes are made to herbalife practices that the company will definitively not be a pyramid scheme and will then be a legitimate business?
lgbe
July 19, 2016
I was selling Herbalife as a distributor and moved out of state and before I knew it I had a $10,000. credit card debt. how do I recoop some of that money
Marlene
January 23, 2017
Hola! Como saber si recibiras un rembolso y si cambiaste de direccion.como obtener tu reembolso.... Yo ya llame pero no contestan y te dejan mucho tiempo esperando en la linea con la maquina y nada que contestan para dar informacion...
ctressler
July 20, 2016

En respuesta a por lgbe

Watch this space to find out how the $200 million will be divided among the people who lost money to Herbalife. We’ll keep you posted.

msclaudiadiann…
July 20, 2016
Money out the window. It was too good to be true. I hope they pay me back.
Julykamy
January 23, 2017
Gracias ftc , también deberían de investigar a Primerica creo que utilizan reclutar personas !
eaglewoman
July 28, 2016
Fantastic news. After all the garbage I've been reading on facebook from uninformed, ignorant people regarding this whole election thing, this is the bright spot in my day. Thank you so much for your efforts and all the work you do to prevent fraud and dishonesty from completely devouring this country because with all the misguided, uneducated people out there right now we are going to go down bite, by bite. They actually believe all the lies that are being told and it is just getting too much. It is refreshing just to know you are HERE FOR ME TO KEEP ME UP TO DATE AND INFORMED ON OTHER ISSUES OF IMPORTANCE. THANK YOU AGAIN.
marianaaa5624
February 06, 2017
Dónde puedo reclamar mi tembolso dónde me puedo comunicar
Peg
July 29, 2016
Is there anything I can do about a school that offers false hopes by asking you if you would like to make 40,000 a year. I told them I had make a mistake in the past, (8 years ago), and that I had a mark on my record. They said it did not matter. Now I owe 20,000 in student loans and no one will even take a second look at my resume. They signed me up knowing full well that I didn't have any clerical experience and that wouldn't be able to pass a background check. It is my hope that you all can prevent from happening to others that give there all to try and make a better life for themselves. Thanks.
FTC Staff
August 02, 2016

En respuesta a por Peg

If you took federal direct student loans, you may be eligible for a borrower defense to repayment discharge of the federal Direct Loans you took out, if a school committed fraud by:

  • doing something or failing to do something,
  • misrepresented its services,
  • or otherwise violated applicable state law related to your loans or the educational services you paid for.

Read more about federal student aid on the U.S. Department of Education website.

Sol
February 04, 2017
Me gustaria saber si hay forma de recuperar la inversion que se hace en Herbalife una vez que despues de su plan de 90 dias para empezar a ganar el dineral que segun ellos prometen (por medio de otros distribuidores que te hacen endeudarte a mas no poder) argumentando que vas a recuperar el doble de tu inversion; quisiera saber que se puede hacer en contra de estas personas; EN VERDAD NO ESCUCHEN A ESA GENTE QUE TE PROMETE MARAVILLAS DE UN NEGOCIO MEDIOCRE Y MISERABLE COMO LO ES HERBALIFE! En donde mientras los de arriba se siguen haciendo multimillonarios los disque "distribuidores" siguen reclutando gente y engañando a mas no poder!! Esto dicho y escrito por quien se le ocurrio hacer una fuerte inversion en esta empresa de porqueria y de la cual solo recibio nada! Y deudas que hoy tengo que pagar por creer en ellos!!! Ojala alguien haga algo pronto!
mariana
February 08, 2017
Saludos como puedo saber que la FTC me enviara en reembolso si el PO BOX que yo utilizaba ya no esta en funcion como saber que yo tengo in rembolso
Bruno
August 02, 2016
I hope that many others MLM scam companies, like Worldventures the one who scammed me, will be settle to refuse money stolen and pay damages to people who believe in those false dreams !!! Good job FTC, thank you!!!
cesar No use s…
March 27, 2017
hola con todos,yo tambien fui estafado por herbalife en el 2014 como puedo recuperar mi dinero invertido,por favor que alguien me ayude,gracias
Living
August 12, 2016
How will this be rolled out to other MLMs specifically Amway? Amway operates similar to Herbalife. IBOs are expected to buy the minimum 100pv from themselves instead of selling to others. It is virtually impossible to sell the Amway products because they are over priced and often marginal to other products in the stores. Amway's ficus is on the IBO to recruit others to buy from themselves and buy all of the motivational "system tools" go CORE, attend motivational seminars and meetings that provide no business training, sign up for a useless Communikate system, subscribe to a standing order of BS motivational cds and books. As long as Amway can brainwash the IBOs to recruit to duplicate what they do, there is no recommendation,no pushbor anything to sell their overpriced marginal products. When is the FTC going to protect the public from being scammed by ScAmway?
AK
August 23, 2016
Are there any updates on how the $200 million settlement is going to be distributed? It's been over a month and we have not been given any details or any kind of timeline to this distribution. I purchased a nutrition club in 2012 and just about broke even for almost 4 years before luckily being able to recoup my start up fee. I worked 80 hours a week on average after my up line told me they would help me after I opened up and I would purchase my first home in cash. After I opened up they disappeared and I was forced to move back in with my parents. I still think Herbalife is a good business opportunity if done correctly (including rewarding distributors more for sales and not signing up new members), but they deserved the $200 million fine because their high level distributors will tell every person they encounter that they are going to be rich.
Thelma
April 24, 2017
Yo no recibi ningun reembolso y mi suscription fue en 2009, alguien puede darme informacion respecto a esto
FTC Staff
August 23, 2016

En respuesta a por AK

According to the FTC's press release, the order imposes a $200 million judgment against Herbalife to provide consumer redress, including money for people, such as many Nutrition club owners, who purchased large quantities of Herbalife products and lost money. The FTC has information about the Herbalife refund process.

Small Business Guy
September 07, 2016
How do I tip off the FTC about another company that is way out of control with money and car promises?
JRP3
September 09, 2016
The amount of lies, willful ignorance, an misinformation on this thread is nothing short of staggering. Did Bill Ackman make all of these posts? Too bad this did not go to litigation...
Maria Villegas
May 15, 2017
Yo fui supervisora durante ese tiempo como se si calificaba para un reembolso puez me mudé de dirección
lgbe
October 04, 2016
I also started a Herbalife business and before I knew it I was in serious debt. how do I get my money back. I would love to get in on this
Moira
December 03, 2018
Soy asociada independiente. Hace poco pagué mí membresía para un descuento del "25 %" pero resulta que con el IVA, tax y envío... Lo que era una compra de $1316 terminó siendo una boleta de $2116
John Oliver watcher
November 14, 2016
If john Oliver can accurately portray Herbalife as a pyramid using the actual data from FTC investigation of Herbalife, why can't the FTC put the same label on it? It should be shut down just like VEMMA. Words on FTC settlement are almost identical.