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Cuando la FTC llega a un acuerdo con una compañía – o cuando la demanda – a menudo tratamos de frenar una conducta ilegal, con la mayor frecuencia posible tratamos de devolver el dinero que perdió la gente, y generalmente intentamos que lo injusto se vuelva justo y aclarar lo que es engañoso.

El acuerdo histórico de hoy con Herbalife consigue algo todavía mejor: restructura significativamente la multibillonaria compañía Herbalife, cambiando su forma de hacer negocios de arriba a abajo. Y obliga a la compañía a pagar $200 millones de dólares que se usarán para devolverle el dinero a la gente que más perdió. Este es un gran triunfo para todos los que alguna vez perdieron dinero con Herbalife o para quienes pudieran hacerlo en el futuro.

Tal vez conozcas a Herbalife por sus grandes campañas de comercialización, en inglés y en español. A través de promociones en materiales impresos y videos, y de encendidos testimonios, Herbalife le dijo a la gente que podría cambiar de vida – dejar sus trabajos o incluso hacerse rica – vendiendo los productos nutricionales y de control de peso de la compañía:

“La época en que me ganaba la vida limpiando casas quedó atrás…”

“Cuando trabajábamos en fábricas solo podíamos pagar nuestras necesidades básicas, pero ahora podemos llevar de vacaciones a nuestros 12 nietos.”

“Cuando llegué a ganar 10,000, pensé que al fin de cuentas no era demasiado difícil, quizás podía llegar a ganar 15,000, y pasé de 15,000 a 20,000, y luego a 30,000 e incluso a más de 40,000 dólares por mes.”

Cientos de miles de personas se inscribieron para participar en la “oportunidad" de negocio de Herbalife – pero la vasta mayoría ganaron poco o ningún dinero. De hecho, de acuerdo al análisis de la FTC que se cita en la demanda de la agencia, la mitad de los "líderes de ventas” de Herbalife ganen $5 dólares o menos por mes con la venta de los productos. En lugar de eso, los incentivos se asignaban por reclutar más personas, que a su turno, comprarían más productos – independientemente de la demanda del mercado.

Es por ese motivo que este acuerdo es tan importante para los consumidores. Ahora, el pago de todo aquel que trate de ganar dinero vendiendo productos de Herbalife se basará en lo que venda y no en la cantidad de personas que reclute. El acuerdo también establece que de ahora en adelante la compañía solo debe efectuar declaraciones veraces sobre la cantidad de dinero que la gente pueda ganar. Y tiene que estar en condiciones de fundamentar esas declaraciones.

Vuelve a visitarnos para enterarte cómo se dividirán los $200 millones de dólares entre las personas que perdieron dinero con Herbalife. Te mantendremos informado.

115 Comments

lily torres
June 17, 2019
Yo compre el producto y tambien puse una tienda porque me dijeron q hiba a perder de peso y vendiendo el producto hiba a ganar pero era todo mentira todo perdi mas de 20000 dolares y aumente fe peso
Barb123
January 19, 2017
I received my check yesterday and was shocked, lol. I bought into the LIE and LOST. I thought I would make money selling the product but all I ever heard from my sponsor was RECRUIT. How do you honestly recruit your family and friends into a business and the product just won't sell? It's just WRONG. Thank you FTC for getting at lease SOME of my money back. I ended up throwing the stuff away.........sheesh.
Barb123
January 19, 2017
You need to look into that "lead selling" they do as well. I don't know if that changed in the new structure but it's a RIP OFF. Not ONE SINGLE LEAD paid off for me! Most wouldn't even email you back. It was a total waste of money!!!
Wow
January 19, 2017
I called the number and they said I was not on the list because I am still "active". I only purchase for myself.
rbenitez
January 20, 2017
How can we seek a refund. We lost over 3k in 2011. Can you please post specific steps that we can follow to ensure we get some of our money back.
FTC Staff
January 22, 2017

En respuesta a por rbenitez

In general, the FTC is sending partial refunds to people if they:

  • ran a Herbalife business in the United States between 2009 and 2015, and
  • paid at least $1,000 to Herbalife, and
  • the people got nothing, or very little, back from the company.

Click here for more information and a number to call if you think you should get a refund.

Helena
January 23, 2017
So what happens if i was a supervisor in 2009 and i quit doing herbalife in 2011 and i move to a different state can i still get a refund? ??
LyB
January 26, 2017
I was in Herbalife from 2009 to 2013 I believe. I cashed the rest of my 401K in to invest with this company to come in directly as a supervisor. They just tell you to do what the process says, don't ask question, just trust them. I lost thousands and thousands, buying leads, stocked kits etc. Finally lost my supervisor status so I thought that was the end of it. Then I hear the top guy in our line, Anthony Powell left to run Vemma and tried to get us all to follow him and took my direct supervisor with him! I was completely left in the dark. I wasn't even buying anything at that point, just a couple of personal use purchases with a small discount. This is considered an active distributor? I was not distributing to anyone. No body told me anything. I recently discovered I was converted to a "charter member". I lost so much but I hear my downline got refund checks! It's not right.
I'm a distributor
March 12, 2017

En respuesta a por LyB

You would have had to switch to a preferred member yourself, no one can do that for you. I would call member services and find out
AK
April 27, 2018
I filed a claim about a year and a half ago and have not receive any response. I have talked to the refund administrator who has no information or timeline for a decision. Is there anywhere to get a timeline or more information on when this may come to a conclusion?
WHITTIER
September 12, 2019
I received an refund check from the federal trade commission and put it a side. I just found it again and it's pass the 60days, can I still cash it?
FTC Staff
October 22, 2019

En respuesta a por WHITTIER

If you have questions about the case, please call the refund administrator at 844-322-8146.

Lostmoneyinherbalife
September 16, 2019
I sold Herbalife . or rather recruited people and never made a dime, lost money doing this and quit when my up line started calling my down line. Did I loose out on getting anything back? This was in 2011.
FTC Staff
October 22, 2019

En respuesta a por Lostmoneyinherbalife

If you have questions about the case, please call the refund administrator at 844-322-8146.

Sandra
April 02, 2020
I was cleaning my junk mail and found a check from FTC/Herbalife , but it expired in 2019. Can I still deposit this check or where can I get a new one?